Privacy Policy
1. What personal data do we process:
We collect and use only the personal data we need for our business as a campsite, caravan and motorhome park, and for renting holiday accommodation. We may collect different categories of personal data, including: Identification and contact information (last name, first name, place and date of birth, ID card and passport numbers, postal and email address, phone number, gender, age or signature), family situation (number of children), etc.
. Data relating to interactions with our campsite, caravan and motorhome park, and holiday accommodation rentals on our website www.camping-balcondechartreuse.com, our mobile app, our social media pages (Facebook, Instagram, etc.), during interviews and phone conversations, or in emails.
. We may collect sensitive data, subject to your consent, such as health data.
. The data we use may be collected directly from our customers or obtained from partners or service providers we work with for the marketing and communication related to the services we offer at our campsite.
2. Why do we use personal data:
To perform a contract or provide pre-contractual information to our customers.
To provide information about our rentals and services.
To assist our customers with contract subscription requests.
As part of customer relationship management, assessing our customers’ needs.
Distribution of the cancellation insurance product.
3. How long do we keep personal data:
We keep personal data for the duration of the contractual relationship and for the periods required to comply with applicable legal and regulatory provisions: 5 years for contracts concluded as part of a business relationship, 10 years for invoices and contracts concluded electronically.
4. What rights do our customers have and how can they exercise them:
Right of access: Obtain information about the processing of personal data, as well as a copy of that personal data.
Right to rectification: If personal data is inaccurate or incomplete, the customer may request that it be corrected accordingly.
Right to erasure: The customer may request the deletion of their personal data, within the limits permitted by regulations.
Right to restriction of processing: The customer may request that the processing of their personal data be restricted.
Right to object: The customer may object to the processing of their personal data on grounds relating to their particular situation. The customer has the absolute right to object to the processing of their personal data for direct marketing purposes, including profiling related to such marketing.
Right to data portability: When this right applies, the customer has the right to have their personal data returned to them or, where technically possible, transferred to a third party.
Right to set instructions regarding retention: The deletion or communication of personal data, applicable after death.
Right to withdraw consent: If the customer has given consent to the processing of their personal data, they have the right to withdraw their consent at any time. The customer may exercise the rights listed above by writing to Camping Le Balcon de Chartreuse by contacting us via our website www.camping-balcondechartreuse.com.
If the customer has questions about the use of their personal data, they can contact our Data Protection Officer by post at: Camping Balcon de Chartreuse 950 chemin de la forêt – 38380 Miribel-les-Échelles
